Shipping and Return

At Rose Grote, we are committed to delivering our chandeliers and lighting products safely and efficiently to your door. We also want you to shop with confidence, knowing that you can return or exchange items if needed. Please read the following Shipping and Return Policy to understand how we process orders, deliver products, and handle returns or exchanges.

1. Shipping Information

We offer shipping both domestically and internationally. Orders are typically processed and dispatched within 2–5 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Estimated delivery times:

• United States: 7–14 business days
• Europe: 10–20 business days
• International: 14–25 business days

Please note that delivery times may vary depending on your location, customs clearance, and shipping conditions beyond our control.

2. Shipping Costs

Shipping fees will be calculated at checkout based on your order total and shipping destination. Occasionally, we offer free shipping promotions, which will be clearly stated on the website.

For international orders, customers are responsible for any applicable customs duties, import taxes, or local delivery fees that may be charged upon delivery.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. This will allow you to follow your chandelier’s journey from our warehouse to your address.

4. Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your chandelier, you may return it within 30 days of receiving your order, subject to the following conditions:

• Items must be unused, undamaged, and returned in original packaging with all accessories included.
• Returns must be accompanied by the original receipt or proof of purchase.
• Items marked as final sale or custom orders are non-returnable unless defective.

5. How to Request a Return

To initiate a return, please email servicesupport@rosegrote.com with your order number, reason for return, and photos if the item is damaged. Our team will provide instructions for completing the return.

6. Return Shipping

Unless the return is due to an error on our part (such as a defective or incorrect item), the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Rose Grote is not liable for lost or damaged return shipments.

7. Refunds

Refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item. Original shipping charges are non-refundable unless the return is due to our error.

8. Exchanges

If you would like to exchange an item for a different model or if you received a damaged chandelier, please contact us at servicesupport@rosegrote.com. Exchanges will be processed based on product availability.

9. Damaged or Defective Items

If your chandelier arrives damaged or defective, please contact us within 7 days of delivery. Please include your order number and photos of the damage, and we will arrange for a replacement or refund at no extra cost.

10. Contact Us

For any questions about shipping or returns, please contact us at:
Email: servicesupport@rosegrote.com

Thank you for choosing Rose Grote. We are committed to providing high-quality chandeliers and excellent customer service!