FAQ
Frequently Asked Questions (FAQ)
At Rose Grote, we are dedicated to providing you with the finest chandeliers and a smooth, enjoyable shopping experience. Below you’ll find answers to some of the most frequently asked questions about our products, ordering process, shipping, returns, and more. If you have any additional questions, feel free to contact us at [email protected] — we’re happy to help!
1. What types of chandeliers do you sell?
At Rose Grote, we offer a wide variety of high-quality chandeliers, including modern, traditional, vintage-inspired, crystal, and minimalist styles. Whether you’re looking for a statement piece for your dining room, living room, or entryway, you’ll find beautiful options to suit your style.
2. How do I place an order?
Ordering is simple! Just browse our collection at rosegrote.com, choose your desired chandelier, and click “Add to Cart.” When you’re ready, proceed to checkout and follow the prompts to complete your purchase securely. You will receive an email confirmation once your order is placed.
3. What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout.
4. Do you ship internationally?
Yes! We proudly offer international shipping. Delivery times and shipping fees will vary depending on your location and will be calculated at checkout.
5. How long will delivery take?
Orders are typically processed within 2–5 business days. Estimated delivery times are:
- United States: 7–14 business days
- Europe: 10–20 business days
- International: 14–25 business days
Please note that customs or shipping delays may affect delivery times.
6. Can I track my order?
Absolutely! Once your chandelier is shipped, you will receive a confirmation email with tracking details, so you can monitor your order’s progress.
7. What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return items within 30 days of delivery, provided they are unused, undamaged, and in their original packaging. For more details, please see our Shipping & Return Policy or contact [email protected].
8. What should I do if my chandelier arrives damaged?
If your chandelier arrives damaged or defective, please contact us within 7 days of delivery. Send an email to [email protected] with your order number and photos of the damage, and we will arrange for a replacement or refund.
9. Do you offer installation services?
At this time, Rose Grote does not offer installation services. We recommend hiring a licensed electrician to install your chandelier safely and correctly.
10. How can I contact customer service?
Our dedicated support team is available by email at [email protected]. We strive to respond to all inquiries within 1–2 business days.